Returns & Exchanges
By visiting PoppaAndI.com, you agree to accept our return, exchange and chargeback terms described below.
We believe that customer satisfaction is very important and that is why we offer a full refund policy. Refunds don't apply to items that have been worn, washed or were sold more than 60 days ago. If your item is defective or you were shipped the incorrect color, size or style, you can request either a new item or a full refund.
If your package has been returned to us because of an invalid address or missing information, it is your responsibility to follow up with PoppaAndI.com to make new shipping arrangements.
You will incur an additional $15.00 charge for any returned packages by our carrier because of an invalid shipping address. Additional shipping charges apply if returned packages are re-shipped. Please make certain that the shipping information you provide is complete.
Exchanges
Customers have 60 days from the date of receipt to return an item for an exchange. If an exchange is approved and received by PoppaAndI.com, the exchange can take up to 15 days to process from the date of receipt. Shipping charges will apply to exchanged items. Gift Boxes and Shipping charges are non-refundable.
Unwanted items
If you should decide that you are unhappy with the item you have purchased, please contact PoppaAndI.com within 8 days of receipt to obtain instructions for returning the unwanted item. You must receive approval by email from PoppaAndI.com indicating that a return has been approved. You must then ship the item, in new condition and in its original packaging, back to our warehouse using UPS Ground Delivery. Shipping charges are the customer’s responsibility.
We strongly recommend that you use UPS or another carrier that provides tracking information. We are not responsible for goods that are lost in transit without tracking information.
Unwanted goods must be received within 8 days of talking with a customer support representative. Items received after this time period will be rejected and no refund or credit will be applied. Gift Boxes and shipping charges are non-refundable and will not be credited back to the returned order.
By visiting PoppaAndI.com, you agree to accept our return, exchange and chargeback terms described below.
We believe that customer satisfaction is very important and that is why we offer a full refund policy. Refunds don't apply to items that have been worn, washed or were sold more than 60 days ago. If your item is defective or you were shipped the incorrect color, size or style, you can request either a new item or a full refund.
If your package has been returned to us because of an invalid address or missing information, it is your responsibility to follow up with PoppaAndI.com to make new shipping arrangements.
You will incur an additional $15.00 charge for any returned packages by our carrier because of an invalid shipping address. Additional shipping charges apply if returned packages are re-shipped. Please make certain that the shipping information you provide is complete.
Exchanges
Customers have 60 days from the date of receipt to return an item for an exchange. If an exchange is approved and received by PoppaAndI.com, the exchange can take up to 15 days to process from the date of receipt. Shipping charges will apply to exchanged items. Gift Boxes and Shipping charges are non-refundable.
Unwanted items
If you should decide that you are unhappy with the item you have purchased, please contact PoppaAndI.com within 8 days of receipt to obtain instructions for returning the unwanted item. You must receive approval by email from PoppaAndI.com indicating that a return has been approved. You must then ship the item, in new condition and in its original packaging, back to our warehouse using UPS Ground Delivery. Shipping charges are the customer’s responsibility.
We strongly recommend that you use UPS or another carrier that provides tracking information. We are not responsible for goods that are lost in transit without tracking information.
Unwanted goods must be received within 8 days of talking with a customer support representative. Items received after this time period will be rejected and no refund or credit will be applied. Gift Boxes and shipping charges are non-refundable and will not be credited back to the returned order.
Return Policy
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